Refund and Returns Policy offers a healthy arrival on all of our reptiles for sale, including box turtles for sale, tortoises for sale, geckos for sale including but not limited to leopard geckos for sale, gargoyle geckos for sale and crested geckos for sale.  We also offer a fantastic selection of panther chameleons for sale as well as many other reptiles for sale online.                       

If your animal arrives and is not alive and healthy, we require that you notify us within 24 hours of it’s arrival in order to receive our healthy arrival guarantee. If the animal passes within the first 7 days of arrival,  we will gladly replace the animal immediately.

It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.

Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.

LOST/STOLEN PACKAGES is not responsible for lost or stolen packages. If your tracking
information states that your package was delivered to your address and you have not received it,
please report to the local authorities.
RETURN REQUEST DAYS allows you to return its item (s) within a period of 1 days.

OUT OF STOCK ITEM PROCESS has the following options in the event there are items which are
out of stock Wait for all items to be in stock before dispatching.

When dealing with you have the following options when it comes
to taxes as well as import duties:You have the option of pre-paying whereby will include the amount in the price of the order.

By accessing our site and placing an order you have willingly accepted the terms of this Refund & Return
In the event you have any questions or comments please reach us via the following contacts:
Email –